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T
3/23/2023
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I ordered this dress with custom tailoring for my elopement, unfortunately it still has to be taken in and cups need to be added as the bust does not have supported cups but just a visible seam under the the bust. I am however very please with the length of the dress as I am 5'1" and tailoring a dress with a train is a bit of a nightmare. With the alterations I will be paying an additional $190.00 which is again disappointing but I am hopefully the dress will turn out as I originally imagined.
Despite what I read online the Hebeos customer service team was incredibly frustrating. I had four different representatives emailing me different responses to my questions which caused a lot of confusion. I had the same four representatives emailing me the question as to why I ordered two dresses (which I thoroughly explained a total of five times) which caused both of my orders to be placed on hold until they felt my reasonings were sufficient enough to proceed.
All in all the quality of the dress is amazing, I still save money on a wedding gown and would recommended Hebeos to other brides. That being said I would recommended ordering a regular size as the customer service team was unreliable in my experience and you may have to spend additional costs in alterations.
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